We start counting the turnaround time when we send your order to press. If you order a hard copy proof, turnaround begins when we receive proof approval. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround. Turnaround does not begin until acceptable artwork has been provided. TeksoftPrint.com.au assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Answer Once your order has been dispatched you will receive an email or sms including online tracking details. Each item in your order will be sent in a separate package so you will receive an email as each item is sent. You can also use Member info to view the delivery status of your current orders, and track delivery online.

1. Click "Current orders"
2. Select the order you wish to track
3. Click the view for all delivery info

You can also contact Australia Post directly on 13 13 18 if your item has been sent by eparcel. Please be sure to have your eParcel tracking number handy when you call (this can be found in the "Member info" section of our site).

You can contact TNT directly on 13 11 50 for some couriered items (please be sure to check it has been sent via TNT first)
You can contact Fastway Couriers directly on 08 9353 6401 for some couriered items (please be sure to check it has been sent via Fastway first)

Please allow 48 hours for the items to show on the tracking site as they may not be scanned in straight away.

Once your proof has been sent or completed you will receive an email or sms to let you know. Each item in your order will be sent in a separate proof's alert so you will receive an email as each item is sent.
You can also use Member info to view the proof status of your current orders, and view online.

Once your printing order has been sent or completed you will receive an email or sms to let you know. Each item in your order will be sent in a separate dispatch or pick up 's alert so you will receive an email as each item is sent.
You can also use Member info to view the printing status of your current orders online.

Once your printing order has been completed & ready for pick up you will receive an email or sms to let you know. Each item in your order will be sent in a separate dispatch or pick up 's alert so you will receive an email as each item is sent. You can also use Member info to view the printing status of your current orders online.

TEKSOFT PRINT offers graphic design services FREE with every printing order. As our customer you will not be charged for basic design of your print job. Typically, this means you simply select from our wide range of pre-designed, professional templates. These are then customised to suit your needs and will include your details and your choice of images and text. TEKSOFT PRINT will then dispatch a low-resolution image in jpeg or pdf format to your email address for your approval before it is printed.

No, logo design is not free. Designing a logo for any business is a very involved and complex undertaking. Your logo is a reflection on you and your business. Each and every logo we create is absolutely unique and is the result of careful planning and consideration. Teksoft Print has the professional know how to create a unique image for your business so please feel free to contact us and inquire about pricing.

This depends on who supplied the artwork. For example, if you provide the artwork or text, you retain copyright on that text or artwork. If Teksoft Print provides the artwork using royalty and royalty free graphics, these are licensed and/or paid for by Teksoft Print; therefore, Teksoft Print retains the right to reproduce the final design artwork.

Certainly, if Teksoft Print has designed artwork on your behalf, then, for an additional cost, you may choose to purchase the rights on your finished printed product. Teksoft Print will then agree to only reproduce that particular design exclusively for you and will not use it for any other customer. To find out about pricing, please contact us.

Given the exclusive nature of graphic design, each print job is designed and created individually. Even if you use our templates as a foundation for your product, Teksoft Print will customise the design, with the end result being a unique professionally designed and printed product for your business. We will not reproduce your design for another customer.

Because of the CMYK to RGB conversion process, online image previews do not accurately portray colour. As long as your files are in CMYK format the colour should be similar to your files but not exact, since your monitor is not calibrated to our press.

When you order your printing through Teksoft Print, you can be assured of quality and professional service for each and every printing job we undertake. Our quality control team checks every order before it is dispatched to ensure it meets our strict quality standards and all printing is covered by our quality control guarantee. [what is the guarantee?]

At Teksoft Print all print jobs are printed using four-color (CMYK) process. IF you are providing artwork please make sure all colours are nominated either PMS or CMYK to guarantee colour accuracy. When you place your order or submit artwork for printing our team of professional graphic artists will carefully review your job and make any adjustments needed to guarantee the best results. This may include re-touching graphics or redrawing logos to meet the necessary quality standards.

Teksoft Print can provides you with the highest quality stationery, printing and web design services without the high cost. We can print:

When you place you order through our website. There is a feature that will allow you to submit either completed artwork or individual graphics, such as logos. If you already have artwork you want us to print, please be sure it meets our specifications before uploading. Please check the size is correct, also check the image dimensions and file resolution. Also be aware we can only accept certain file formats. If you experience difficulty uploading your graphics you can send them to info@teksoftprint.com.au

Absolutely none! When you order one of our products the price is quoted up front and includes GST, Basic Artwork, Free Setup & Download, Free proof faxed or emailed to you for approval, Digital redraw of graphics and logos (not just scanned) plus Digital storage on our database for 18 months.

For finished artwork we prefer high-resolution PDF however, Teksoft Print will accept files from the following applications:

To ensure the best quality print job we require all provided graphic files and images should be equivalent to 300dpi. Images should not be 'resized' or overly compressed.

For example, if you are providing digital photos and wish to achieve a high-quality '300dpi' photo, your digital camera will need to be set to at least 2 megapixels for a small image or 3MP or more for a larger one.

Also, images taken from the web are usually 60 to 72ppi, which is usually too low for printing. For more advice on specifications, resolution and other technical issues please contact us.

DPI is simply Dots per Inch. This is the standard unit of measurement for print resolution for printing devices including laser printers, inkjets, photo typesetting machines; whereas PPI or pixels per inch refers to image resolution and is used for digital cameras and computer monitors. Sometimes these terms are used interchangeably.

For example a monitor may display images at 60 to 72 ppi while a desktop laser printer may print at 300 DPI or more, while a professional typesetting system may print at 1,000dpi or more.

CMYK is an acronym that stands for Cyan, Magenta, Yellow and Black (K). This refers to the four colors used to print in 'full colour' or '4 colour' printing. These colours are combined by printing them over the top of one another, thereby creating the illusion of full colour.

PMS refers to the Pantone Matching System and is a proprietary colour matching system, used by printers and designers all over the world to specify standard colors used for ink selection. PMS guarantees colour accuracy regardless of when and where the job is printed. PMS colours are usually applied as extra colours, on top of the normal CMYK colours.

Please ensure that all Logos sent to us have all the fonts outlined. In Adobe Illustrator you can do this by selecting all fonts (command + A) go to type menu and choose create outlines.

By registering an account with Teksoft Print you can take advantage of our online message board and special discount offers only made available to members. You can also check the progress of your current print jobs as well as review past ones. It's easy to register and only takes a few minutes. To create an account with Teksoft Print simply register your details online by clicking on this link http://www.teksoftprint.com/register_account.php

If you are already registered with Teksoft Print but have forgotten your login password we can arrange to email your password to your previously nominated email account. Just go to our member's page and click the link.

Teksoft Print are happy to accept most forms of payment including Cheque, credit Card, Cash and Electronic Funds Transfer (EFT).

All orders are saved on our database for future reference so if, after your job is printed, you later decide you want to order a reprint you can easily view and re-order any of your previously placed orders with a single click. No need to re-design or re-create your work.

Should you wish to cancel your order Teksoft Print may charge a fee for cancellation. This may include payments for any work done, prior to cancellation along with any outstanding costs for materials used or specifically acquired to complete your order.
Once the first proof has been received a fee of $ 55 is incurred in the case of cancellation.

Until you approved your artwork you can make as many changes as you need. However, if you want to make any corrections after the artwork has been approved, it will depend on how far into the printing process we are when we receive the request. If your job has not been printed yet, we will be more than happy to correct it for you but we cannot correct errors if your job has already been printed. For your own peace of mind, we recommend you carefully check your proof before you approve it.

We will always do our best to ensure you are delighted with your printing. However, if we do make a mistake we will reprint your job at no extra cost. Be sure to contact us as soon as possible if you are not satisfied.